What Information We Hold and Why
When you open an account with us, we collect the details you provide — your name, contact information, and the credentials you set. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet identifier so we
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can match payments to your account and resolve any disputes quickly. We do not store your full mobile wallet PIN or password — those stay with your wallet provider. We also collect device and session data automatically: your IP address, browser type, and the pages you
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visit within the lobby. This helps us detect unusual login attempts and keep your account secure. If you contact our support team, we keep a record of that conversation. All data we hold is used only for account management, payment processing, fraud prevention, and improving how
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the platform works for you. We do not sell your personal data to third parties. Where local law in Bangladesh or the eligible region you access from requires specific handling, we follow those requirements. You can ask us to review, correct, or delete your data at
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any time through the contact paths below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.