Reference

Terms That Govern Your 399bets Account

These terms set out what you agree to when you open and use a 399bets account. Access to our lobby and payment services — including bKash, Nagad, and Rocket — depends on your local law and whether your region is eligible.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessSubject to change with notice
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399bets Terms That Govern Your 399bets Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you want to raise a concern about your account, our support team is available through the channels below. For account-specific queries — such as a disputed transaction via bKash or a withdrawal hold — have your account ID ready when you get in touch.

Live Chat Open the chat widget from any page in the lobby. Responses cover account queries, payment disputes, and terms clarifications.
Email Support Send detailed account or terms queries to our support address. Include your registered mobile number for faster handling.
Help Centre Our help centre has written answers to common terms questions — account closure, wallet limits, and eligibility checks.
HOW WE OPERATE

How 399bets Handles Your Account Data

We hold your account data only for as long as your account is active or as required by applicable rules in your region. You can request a copy of the data we hold, ask us to correct inaccurate details, or request account closure through our support team. Account security relies on the mobile number you register — keep it current so OTP verification works correctly when you log in or process a withdrawal.

Data Retention

We keep account records while your account is open and for a period after closure as required by the rules that apply in your region.

Account Security

Login and withdrawal actions are verified by OTP sent to your registered mobile number. Update your number promptly if it changes.

Your Rights

You can request access to your account data, ask for corrections, or close your account by contacting support with your account ID.

Policy Updates

We notify you of material changes to these terms via your account. Check the date at the top of this page to see when it was last revised.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and how our terms apply to payments and data.

Eligibility depends on your local law and whether your region is supported. It is your responsibility to check that accessing the platform is permitted where you are before registering.

Yes. Any deposit or withdrawal you make through bKash, Nagad, or Rocket is covered by these terms alongside the terms of the wallet service you use.

We will send a notice to your registered account before material changes take effect. The revision date at the top of this page also updates whenever we make changes.

Yes. Contact our support team with your account ID and we will provide the data we hold. You can also request corrections to any inaccurate details at the same time.

We retain records for a period after closure as required by applicable rules in your region, then delete them. Support can tell you the specific retention period that applies to your account.

Stop using your account and contact support to request closure before the new terms take effect. Continued use after the notice period counts as acceptance of the updated terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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